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Consumer FAQs:
Q. Are FCI Warranty
plans available in all 50 states?
A. Yes, we provide service in all 50 states, Canada
and selected areas in Europe should your product need repairs. |
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Q. Is the FCI website
secure?
A. Yes, FCI uses the highest industry standard form of encryption
for all of our credit card transactions. FCI also has a privacy policy that prohibits us from selling or renting our customer
lists. |
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Q. Who Protects FCI
Warranty plans?
A. All of the plans provided by FCI are underwritten by Falcon
Computers, Inc, which holds set asides in escrow accounts to cover upcoming labor and parts costs for the duration of each
warranty sold.
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Q. What is an extended
service plan, and why do I need one?
A. Every new product comes from the manufacturer with a basic
warranty that states the manufacturer will repair or replace most parts of the product in the event of a malfunction for a
limited amount of time. Once the manufacturer's warranty expires, there is nothing to protect you from expensive repairs.
FCI’s coverage is protection against the increasing cost of repairs after the manufacturer's warranty has expired. With
a FCI Warranty policy if the product can't be repaired, we will replace it. |
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Q. Does it matter where
I bought my product?
A. FCI can provide an extended warranty for almost any electronic
product regardless of where you purchased it as long as you bought it from an authorized dealer and there is at least 30 days
remaining on the original "labor" portion of the manufacturers warranty. |
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Q. I still have time
left on my factory warranty. Why purchase a service plan now?
A. In order to keep our warranty costs down (to pass the
savings on to you) we have to make sure the product is still in good working order. We do that by requiring that a FCI warranty
to be purchased while there is still at least 30 days remaining on the "labor" portion of the original manufacturer's warranty.
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Q. Do your warranties
offer power surge protection?
A. In a word, no. A power surge is considered a weather condition
which falls outside of normal operation. However, a power surge should be covered through your home owners or renters insurance.
We do recommend that you buy a surge protector for all of your computer and electronic equipment as precaution regardless
of the warranty plan you select. |
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Q. When does the warranty
begin?
A. A FCI Warranty begins as soon as you purchase it. It will
complement your manufacturers 90 day or one year warranty and can provide (if purchased) for next day onsite service which
manufacturers do not provide. |
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Q. Are there deductibles
and how are they applied?
All
FCI Warranty plans for consumer products are 100% covered with parts and labor.
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Q. Where can I get my
product repaired?
A. FCI warranties provide you with one of our 12,000 North
American Technicians to come to your location to repair or replace your product.
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Q. How do I get help?
A. If your product breaks, or you are unable to figure out
what the problem is you just call our 24/7 Toll Free Help Desk Support Line and one of our FCI Technicians will diagnose the
problem and if it requires parts or labor the technician will set up an onsite visit for you around your schedule within 48
hours. |
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Q. How does the technician
get paid?
A. FCI takes care of all the costs (parts & labor) that
are covered under your warranty. No one will every ask you for any type of payment.
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